These terms and conditions govern the terms and conditions of rental and purchase of the products offered on the site www.travelbaby.it (hereinafter Travelbaby).
The purchase and rental of the products are reserved only to adult customers who qualify as consumers under the Consumer Code. By placing an order, the Customer declares to have received all necessary pre-contractual information that involves the simultaneous perfection between Travelbaby and the Customer of a valid contract, not transferable to third parties, and binding for all purposes of the Law concerning the sale and / or the rental of all the products or services chosen by the Customer and specifically indicated in the order entered on the site, as well as the additional shipping services. With reference to the products sold or rented, as far as not governed by these general conditions, reference is made respectively to the applicable provisions concerning the sale or rental of the Civil Code.
Travelbaby expressly declares that the images of products and accessories must be considered published for the purpose of illustration only. Travelbaby guarantees that the characteristics of the products are those indicated next to the image of the product itself. In the event of unavailability of the rented products, the Customer accepts that Travelbaby may replace them with others of similar characteristics without prior notice and with equal contractual conditions.
The prices shown are all inclusive of VAT and include shipping and collection costs except for those required for pick-up at stations and airports or for deliveries and / or withdrawals outside working hours.
Travelbaby may inform the customer, at its sole discretion, of the need to apply price increases based on contingent situations that make the service more expensive. In case of refusal by the customer, the order will be canceled and any amounts paid will be returned in full.
Travelbaby undertakes to deliver and collect the rented products according to the times indicated by the Customers. Payment can be made via PayPal / credit card or, adding a surcharge of € 5, also in cash on delivery.
In case of withdrawal pursuant to Legislative Decree 206/2006 (Consumer Code), the Customer will be required to give written notice within 14 days from the delivery of the product, if purchased, or from the conclusion of the contract, if hired, to by registered letter with acknowledgment of receipt to be sent to the amoR 27100 - 015 onirdnasselA elaiv - izivreS anamoR. It is understood that, in the event of withdrawal, Travelbaby undertakes to fully repay the amounts paid by the Customer for the purchase of products while for those paid for the rental products, the refund will be made only if the right of withdrawal is exercised at least day before scheduled delivery. In the event that instead the exercise of the right of withdrawal occurs the day before the expected delivery date, only 50% of the total order value will be refunded, while once the rented products have been delivered, the withdrawal will only entitle to the reimbursement of unused rental days. (For example, if a certain rental product cost € 35 for a period of 1-2 days and € 40 for a period of 3-4 days and the customer only used it for one day, € 40 - € 35 would be reimbursed. = 5 €). In case of withdrawal, the purchased and / or rented products will be picked up at Travelbaby's expense or, at the request of the customer, may be returned by the Customer to the Travelbaby office no later than 14 days after receipt of the aforementioned withdrawal notice . In order for the withdrawal to be considered validly exercised, the products must be returned perfectly intact, together with the relative packaging and packaging, if present. In the event that the above conditions are met, Travelbaby will refund the amounts due to the Customer within 14 days of returning the products.
If it is not possible to complete the delivery for reasons not attributable to Travelbaby, Travelbaby reserves the right to cancel the order by reimbursing the Customer 50% of the amount paid or, alternatively, to complete the delivery requesting the Customer to payment of a supplement of € 25. As an example, some of the main causes that can lead to the automatic cancellation of the order are reported: 1) incomplete or incorrect delivery address. 2) absence of the Customer or delegated person at the place of delivery for a period exceeding 15 minutes starting from the delivery time agreed between the Parties. 3) impossibility for any reason to deliver to airports or stations within 30 minutes from the delivery time agreed between the Parties. 4) failure to notify within the day of the scheduled delivery of the time slot to be able to make the delivery itself.
The Customer accepts that should Travelbaby fail to process the order according to the agreed terms, he will be entitled to only reimbursement of any amounts paid, expressly renouncing to further requests for compensation of any kind.
The Customer expressly declares that he will start using the rented products only after having verified the perfect integrity, functionality and compliance with the laws in force, personally carrying out all the necessary tests aimed at making sure that they are immune from any defect, even potentially hidden, both of the factory is linked to the state of use as well as to their installation (if requested by the Customer).
The Customer is required to request prior written authorization to transport the rented products outside the Municipality in which they were delivered. In case of refusal, the customer will be entitled to a full refund of the rented goods.
At the end of the term indicated in the order, the Customer undertakes to return the rented products in the same conditions in which they were initially delivered, except for consumption and deterioration resulting from normal use. The rented products can be returned to the accommodation where the customer has stayed or according to the methods established each time with Travelbaby. In the event of delay in the return of the rented products, the Customer will be obliged to pay Travelbaby the penalty of € 30 for each day of delay, subject to compensation for greater damage.
Within the period of 10 days from the return of the rented products, Travelbaby has the duty to report to the Customer any damage and / or malfunctions of the same if they depend on improper use, charging the Customer with the related repair and / or restoration costs . Travelbaby reserves the right to request compensation for the full price of the products in the event of theft or irreparable damage. In the event of damage to the rental products, the Customer must compensate Travelbaby for the damage caused. Upon receipt of the rented product, Travelbaby will check the status of the product and, in the event of damage, the Customer will be contacted and the terms and conditions of compensation for the restoration of the product will be communicated. The products are covered by the guarantee of the respective manufacturer, without prejudice to the provisions of Legislative Decree 206/2006 (Consumer Code).
The Customer consents to the sending by e-mail or other electronic format of any communication from Travelbaby. The contract is governed by Italian law. The Parties will submit the disputes arising from this contract or in relation to it to the conciliation attempt envisaged by the conciliation service of the Arbitration Chamber of Rome. The Customer declares to have received full information on each contractual circumstance in accordance with the applicable regulatory provisions, pursuant to and for the purposes of art. 1341 et seq. Civil Code.
The Customer furthermore declares to have carefully read and fully understood the contents of this regulation and that, in the event of doubts in interpretation, reference should be made to the text available on the Italian version of the site.
Last update date: 9 February 2019
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