Terms and conditions

These terms and conditions govern the terms and conditions of rental and purchase of products offered on the travelbaby.it website (hereinafter referred to as Travelbaby).

The purchase and rental of the products are reserved for only Adult customers qualifying as consumers under the Consumer Code. By placing an order, the Customer declares to having received all the necessary pre-contractual information which involves the simultaneous completion between Travelbaby and the Customer of a valid and binding contract for all purposes of the law concerning the sale and / or rental of all products or services chosen by the Customer and specifically indicated in the order placed on the site, as well as additional services of shipment. With reference to products sold or rented, as far as not governed by these general conditions, yes refers respectively to the applicable provisions concerning the sale or lease of the Civil Code.

Travelbaby expressly declares that the images of all the products on the www.travelbaby.it website must be intended for publication merely an example. However, Travelbaby guarantees that the characteristics of the products are those indicated next to the image of the product itself. In case of unavailability of the rented products, the Customer accepts that Travelbaby can replace them with others of similar characteristics without prior notice.

The prices shown are all VAT included and inclusive of shipping and collection costs with the exception of those required for collection at stations and airports or for deliveries and / or withdrawals outside of working hours.

Travebaby undertakes to deliver and collect the rented products according to the timing indicated by the Customers. Payment can be made via PayPal / credit card or by adding one surcharge of 5 euros, even in cash on delivery.

In case of withdrawal pursuant to Legislative Decree 206/2006 (Consumer Code), the Customer will be required to notify Travelbaby within 14 days from delivery of the product, if purchased, or from the conclusion of the contract, if rented, by registered letter with acknowledgment of receipt. It is understood that, in case of withdrawal, Travelbaby undertakes to fully repay the amounts paid by the Customer for the purchase of products while for those paid for rental products, the refund will be complete only if the right of withdrawal is exercised at least 24 hours before scheduled delivery. In the event that the exercise of the right of withdrawal occurs during the 24 hours preceding the expected delivery, only 50% of the total value of the order will be refunded, and once the products are rented have been delivered, the withdrawal will only be entitled to the reimbursement of unused rental days. (As an example if a certain rental product cost € 35 for a period of 1-2 days and € 40 for a period of 3-4 days and the customer had it used only one day, 40-35 = 5 euros would be reimbursed). Refunds will be paid via the same method of payment used by the Customer to make the initial payment. In case of withdrawal, the products purchased and / or rented they will be collected at Travelbaby's expense or, at the customer's request, they can be returned by the customer to the Travelbaby's office no later than 14 days after receiving the aforementioned notice of withdrawal. For the recess can be considered validly exercised, the products must be returned perfectly intact, together with the relative packaging and packaging, if any. In the event that the above conditions are met, Travelbaby will take care of the reimbursement of the sums due to the Customer within 14 days from the return of the products.

If it is not possible to complete the delivery for reasons not attributable to Travelbaby, Travelbaby reserves the right to cancel the order by refunding the customer 50% of the amount paid or, alternatively, to complete delivery by requesting the customer the payment of a supplement of 25 €. By way of example, some of the main causes can lead to the cancellation of the order: 1) incomplete or incorrect delivery address. 2) absence of the Client or delegated person at the place of delivery for a period of more than 30 minutes in the case of airports or stations or 15 minutes in other cases, starting from the agreed delivery time between the Parties. 3) request by the Customer to replace at the time of delivery the products rented or purchased, even in part.

The Customer expressly accepts that if the delivery of the products rented or purchased does not take place according to the terms agreed for reasons attributable to Travelbaby, will only be entitled to reimbursement of any amounts paid, expressly waiving any compensation claims for any reason.

The Customer is required to keep and keep the products rented with ordinary diligence. In particular, it undertakes to request in advance whether it intends to transport the goods hired out of the territory national. In case of non-acceptance, the customer will be entitled to full reimbursement of the rented goods.

At the expiration of the term indicated in the order, the Customer undertakes to return the rented products in the same conditions in which they were initially delivered, subject to consumption and deterioration resulting from normal use. The rented products can be returned to the hotelier to whom the rental agreement was finalized or in the manner established once at a time with Travelbaby. In the event of delay in the return of the rented products, the Customer will be obliged to pay to Travelbaby the penalty of € 15.00 for each day of delay, subject to compensation for greater damage.

Within the term of 10 days from the return of the rented products, Travelbaby has the responsibility to report to the Customer any damage and / or malfunctions of the same if dependent on improper use, charging the customer the costs of repair and / or commissioning restoration. Travelbaby reserves the right to claim compensation for the full price of the products in case of theft or damage irreparable. In case of damage to the rental products the Customer will have to reimburse Travelbaby for the damage caused. At the moment of the receipt of the rented product Travelbaby will check the status of the product and, in case of damage, the customer will be contacted and will be notified of how to compensate the damage for the restoration in good condition of the product. The products are covered by the warranty of the respective manufacturer, without prejudice to the provisions set out in Legislative Decree 206/2006 (Code del Consumption). The Customer consents to the sending by e-mail or other electronic format of any communication from Travelbaby. The contract is governed by Italian law.

The Parties will submit disputes arising from this contract or in connection with it to the conciliation attempt envisaged by the conciliation service of the Rome Arbitration Chamber. The Customer declares to have received full information on all contractual circumstances in accordance with the regulatory provisions applicable, pursuant to and by effect of art. 1341 and ss. Civil Code. The Customer also declares to have read carefully and to have fully understood the content of this regulation and that, in case of interpretative doubts, reference should be made to the text available on the Italian version of the site.

Last update: September 1st, 2018

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VAT Number 20017719541
Copyright © Travelbaby – VAT Number 20017719541