Terms and conditions

These terms and conditions govern the terms and conditions of rental and purchase of the products offered on the site www.travelbaby.it by Romana Servizi - viale Alessandrino 510, 00172 Roma (hereinafter Travelbaby).

The purchase and rental of the products are reserved only to adult customers who qualify as consumers pursuant to Legislative Decree 206/2006 (hereinafter the Consumer Code). By placing an order, the Customer declares to have received all necessary pre-contractual information that involves the simultaneous perfection between Travelbaby and the Customer of a valid contract, not transferable to third parties, and binding for all purposes of the Law concerning the sale and / or the rental of all the products or services chosen by the Customer and specifically indicated in the order entered on the site, as well as the additional shipping services. With reference to the products sold or rented, as far as not governed by these general conditions, reference is made respectively to the applicable provisions concerning the sale or rental of the Civil Code.

Travelbaby expressly declares that the images of products and accessories must be considered published for the purpose of illustration only. Travelbaby guarantees that the characteristics of the products are those indicated next to the image of the product itself. In the event of unavailability of the rented products, the Customer accepts that Travelbaby may replace them with others of similar characteristics without prior notice and with equal contractual conditions.

The prices shown are all inclusive of VAT and include shipping and collection costs except for those required for pick-up at stations and airports or for deliveries and / or withdrawals outside working hours.

Travelbaby may inform the customer, at its sole discretion, of the need to apply price increases based on contingent situations that make the service more expensive. In case of refusal by the customer, the order will be canceled and any amounts paid will be returned in full.

Travelbaby undertakes to deliver and collect the rented products according to the times indicated by the Customers. Payment can be made directly online or, by adding a surcharge of 5€, even on delivery.

The Customer expressly declares to have been informed about the impossibility of using the right of withdrawal consistently with the provisions of article 59 of the Consumer Code in relation to leisure-related services provided on a specific date or in a pre-established period.

Travelbaby, if it fails to complete the delivery for reasons not dependent on its work, reserves the right to cancel the order withholding the amount paid or, alternatively, to complete the delivery by requesting payment from the Customer a supplement of € 25. As an example, we report some of the main causes that can lead to the cancellation of the order: 1) incomplete or incorrect delivery address. 2) absence of the Customer or delegated person at the place of delivery for a period exceeding 15 minutes starting from the delivery time agreed between the Parties. 3) impossibility for any reason to deliver to airports or stations within 30 minutes from the delivery time agreed between the Parties. 4) failure to notify within the day of the scheduled delivery of the time slot to be able to make the delivery itself.

The Customer accepts that should Travelbaby fail to process the order according to the agreed terms, he will be entitled to only reimbursement of any amounts paid, expressly renouncing to further requests for compensation of any kind.

The Customer expressly declares that he will start using the rented products only after having verified the perfect integrity, functionality and compliance with the laws in force, personally carrying out all the necessary tests aimed at making sure that they are immune from any defect, even potentially hidden, both of the factory is linked to the state of use as well as to their installation.

The Customer is required to request prior written authorization to transport the rented products outside the Municipality in which they were delivered. In case of refusal, the customer will be entitled to a full refund of the rented goods.

At the end of the term indicated in the order, the Customer undertakes to return the rented products in the same conditions in which they were initially delivered, except for consumption and deterioration resulting from normal use. The rented products can be returned to the accommodation where the customer has stayed or according to the methods established each time with Travelbaby. In the event of delay in the return of the rented products, the Customer will be obliged to pay Travelbaby the penalty of € 30 for each day of delay, subject to compensation for greater damage.

Within the period of 10 days from the return of the rented products, Travelbaby has the duty to report to the Customer any damage and / or malfunctions of the same if they depend on improper use, charging the Customer with the related repair and / or restoration costs . Travelbaby reserves the right to request compensation for the full price of the products in the event of theft or irreparable damage. In the event of damage to the rental products, the Customer must compensate Travelbaby for the damage caused. Upon receipt of the rented product, Travelbaby will check the status of the product and, in the event of damage, the Customer will be contacted and the terms and conditions of compensation for the restoration of the product will be communicated. The products are covered by the guarantee of the respective manufacturer, without prejudice to the provisions of the Consumer Code.

The Customer consents to the sending by e-mail or other electronic format of any communication from Travelbaby. The contract is governed by Italian law. The Parties will submit the disputes arising from this contract or in relation to it to the conciliation attempt envisaged by the conciliation service of the Arbitration Chamber of Rome. The Customer declares to have received full information on each contractual circumstance in accordance with the applicable regulatory provisions, pursuant to and for the purposes of art. 1341 et seq. Civil Code.

The Customer furthermore declares to have carefully read and fully understood the contents of this regulation and that, in the event of doubts in interpretation, reference should be made to the text available on the Italian version of the site.

Last update date: 9 February 2019